Course: Telephone
Etiquette
Course Codes: PR-TE
Why attend a Telephone Etiquette
course?
In our fast-moving world, the telephone has become an
essential part of our lives. However, this is also one medium
which contributes to a large amount of misunderstanding and
miscommunication! The reason is simple – many of us are unaware
of the finer nuances of speaking on a telephone vs. speaking face
to face.
Quest’s Telephone Etiquette course helps you to understand the
basics of speaking on the telephone. It helps you to ensure that
you will never be one of those responsible for losing a customer,
due to your lack in telephone speaking skills! It also helps you
in dealing with irate or abusive customers, in a firm but polite
manner. This highly interactive course will enable you to convey
your desired message correctly and politely.
Course objectives Quest’s Telephone Etiquette
course will provide you with:
- A basic understanding of etiquettes while speaking on the
phone
- Ways in which to avoid miscommunication and
misunderstanding
- Increased confidence in speaking on the phone
Who should attend Quest’s Telephone etiquette
course will benefit you, if you:
- Speak to customers regularly on the phone
- If you are part of a tele-marketing company
- Want to improve your tele-speaking skills
Course content Quest's Telephone Etiquette
course will include:
- A review of the basic etiquettes while speaking on the
phone
- Tone, attitude, speed and articulation
- The 7 Ps of telephone speaking
- Specific dos & don’ts
- Actual examples and interactive telephone conversations
incorporating the above content
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