Course: Voice and
Accent
Course Codes: PR-VA
| Course Duration: |
20
hours |
Why attend a Voice and Accent
course?
With the increase of outsourcing operations from various
countries to India, companies need to ensure that their employees
are able to communicate effectively with customers from overseas!
The impact of the Mother Tongue Influence (MTI) cannot be
underestimated!
Quest’s Voice and Accent training course will provide you with
a comprehensive package that will help your employees minimize
their MTI influence while maximizing their communication skills
through use of a neutral accent.
Course objectives Quest’s Voice and Accent
training course will provide you with:
- An ability to communicate with your offshore customers using
a neutral accent
- A means of building rapport and empathy with your customers
through more successful communication
- Enhancing your customer’s experience and satisfaction
Who should attend Quest’s Voice and Accent
training course will benefit you, if you are:
- A customer support representative
- A technical support staff
- A manager or team leader who is required to communicate
verbally with your customers/clients.
- A trainer or a support personnel
Course content Quest's Voice and Accent
training course will include:
- Neutralization of mother tongue influence (MTI)
- Rhythm and stress patterns
- Use of intonation to correctly express attitude and
emotion
- Spelling Vs Pronunciation
- Awareness of accents and plenty of listening practice
- Telephone training
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