With ever-increasing customer expectations, a structured approach to both business performance analysis and the application of effective cost and performance techniques is critical to achieving success. Productivity improvements are not an option, they are necessary to survive and grow in today’s competitive environment.

Black Belts are full time change agents in the organisation. The focus of Black Belt training is training in advanced Six Sigma concepts, including leadership, change management, project management; team building, advanced problem solving and statistical analysis, an in-depth understanding of Six Sigma philosophies, theories and applications in different business environments, along with advanced applications in the areas of descriptive statistics, benchmarking, process control techniques, process diagnostic methods and experimental design. Black Belts learn the importance of data for successful problem solving along with effective sample size and sampling techniques. They are trained to accelerate their organizations towards "being the best they can possibly be” by reducing costs, improving cycle times, eliminating defects and significantly increasing customer satisfaction.