| Being Assertive at your Workplace |
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Course: Being Assertive at your Workplace
Course Codes: PR-BAW
| Course Duration: |
30
hours |
If you want to be more confident, positive and cooperative in your approach to others, and if you wish to improve your ability to influence, then assertiveness is a must. It is all about expressing yourself in a clear and affirmative manner. This course will help you talk about your needs and ideas, and the outcome you prefer without arousing defensiveness in the person/s or stepping on any toes. By learning to be assertive, you will improve your work place confidence and be able to handle situations and conflicts with a win-win outcome for all parties.
Some people have a natural tendency to exhibit assertive tendencies as a part of their negotiating style and their everyday communication style, but for those who don’t , it is simple to learn some basics.
Course Contents
- Assessing the 4 main behaviour patterns
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The role of verbal and non-verbal communication in understanding and changing your behaviour
- Blocks to assertiveness
- Assertive approach skills and techniques
- Raising your self-esteem and self-image
- How to handle criticism
- How to give feedback assertively
- Practising assertiveness at your workplace
Who should attend:
- All persons who necessarily need to interact often with other people as part
of their work profile
- Team leaders
- HR personnel
- Managers
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