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Conflict Management

 

Course: Conflict Management
Course Codes: PR-CM
Course Duration: 30 hours


Nowadays, team building and management skills are critical for any business. Better understanding of teamwork can make you a more effective employee and give you an extra edge in your chosen place of employment. At the same time, wherever a number of people are working together, there are bound to be differences. At times, these differences could lead to conflicts, which in turn would affect the smooth working and productivity of the organization. Awareness of the causes, the signs as well as the effects and methods of handling these issues, would lead to a stress free working environment


Workshop objectives

At the end of this module, the participants will

  • Know what is conflict management
  • Know why it is important
  • Understand the different types of conflicts
  • Be aware of the various methods of managing conflicts
  • Learn the tools and techniques used to handle conflicts


Workshop content
  • Why conflict management?
  • What is Conflict management?
  • Different types of conflicts
  • Modes of Conflict management
  • Tools and techniques for handling conflicts
  • Common problems and resolutions

Who should attend

Managers and leaders at all levels in an organization

 


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