| Developing Emotional Intelligence |
|
Course: Developing Emotional Intelligence
Course Codes: PR-DEI
| Course Duration: |
30
hours |
“Emotional intelligence isn’t a luxury you can dispense with in tough times. It’s a basic tool that, deployed with finesse, is key to professional success.”
– Harvard Business Review, April 2003
Emotional Intelligence development is no longer a perk, it's a necessity! EQ researchers found that 50% to 80% of successful performance on the job is due to things like emotional self-awareness, stress management, picking up on social cues and building effective, working relationships.
Workshop objectives
At the end of this workshop, the participants will:
- discover what emotional intelligence is and why it matters
- identify their own emotional patterns - strengths and weaknesses
- practice techniques to recognize pitfalls
- learn to apply EQ during difficult conversations and challenging situations
- participate in exercises that will enhance their understanding and development
- participate in exercises that will enhance their understanding and development
- effectively manage behaviors that may be holding you back from optimal performance
- create action plans for continued development
Workshop content
- What Is Emotional Intelligence (EI)?
- Why is EI critical to workplace performance?
- EI competencies:
- Self-Awareness
- Self-Management
- Social Awareness
- Relationship Management
- Steps to use EI effectively at the workplace
- Identifying Emotions
- Understanding Emotions
- Managing Emotion
- Using Emotional Intelligence On The Job
- Guidelines for best practice
- Strengthening your EI
- Leadership and EI
- Self Assessment
Who should attend
- Professionals at all levels seeking to improve the #1 predictor of
job performance
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