10 Questions to Ask Before Hiring a Creative Design Agency

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Have you worked with clients in our industry?

01 This question will help you determine the level of experience the creative design agency has within your specific industry.

What do your clients say about you?

02 Client testimonials often cover both the quality of the work delivered as well as the client’s experience working with the creative design agency.

Which services do you consider yourselves specialists in?

03 Before you ask about the services you require, it is a good idea to let the creative design agency tell you what they do best. That way, you can see if your requirements and their expertise line up.

How do you measure success?

04 How does the agency measure the effectiveness of their design work? Establish what outcomes they consider to be successful.

What is your product creation process?

05 Understanding the established processes and methods used at the agency will give you insights into how they set priorities, communicate internally, and respond to feedback.

What software and tools do you use?

06 Many agencies have SaaS subscriptions and paid tools for digital product creation, research, data analysis, and project management.

How large is the team that will work on our account?

07 It is essential to know what kind of support you can expect from the creative design agency. The resources and time allocated to your account, will give you a clue about how committed they are to building a partnership with you.

Which team members will be working with us?

08 In addition to team size, it is good to know how many entry-level and experienced team members will be working on your account.

How much input or regular participation will you require of us?

09 Some clients like to stay involved, while others prefer to let the agency take over and keep participation to a minimum.

How will you report to us on progress?

10 Find out if they can give you access to a dashboard so you can see what progress is being made. Learn more

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